The answers to many frequently asked questions relating to subscriptions can be found here.

  1. Your WEB ID and Subscription Number
  2. Customer Services Helpline
  3. Address Corrections/Changes
  4. Delivery Problems
  5. Mailing Lists
  6. Suspending – Holidays
  7. Cancellations
  8. Payment Security
  9. Spectator app – for iPad, iPhone, iPod Touch and Android devices
  10. The Spectator on Kindle
  11. Contact us
  12. Letters for Publication
  13. Contact the Editor

Your WEB ID and Subscription Number

Your Subscription Number and WEB ID are printed on the slip of white paper that comes with your printed issue every week – see example above.

Your WEB ID will be in the following format:  i.e. ABC1DEF2

Your subscription number will be a six digit number: i.e. 123456

Print & Digital subscribers and Digital only subscribers will need an active WEB ID to gain free access to the subscriber-only content on this website and downloaded editions on the Spectator app. All subscribers will need their WEB ID to access offers from the Spectator Club.

If you can’t find your subscription number or WEB ID, contact customer services by email at spectator@servicehelpline.co.uk or call 01795 592886.

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Customer Services Helpline

Email: spectator@servicehelpline.co.uk

Phone: 01795 592886 (phone lines are open from 8am-8pm Monday to Friday; and 9am-1pm Saturday for new orders only)

Please remember to quote your subscription number in any correspondance so we can find your details quickly.

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Address Corrections/Changes

If you need to get corrections made to the mailing address to which your magazine is sent, or you have moved and want to change your address, please contact customer services by email at spectator@servicehelpline.co.uk or call 01795 592886.

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Delivery Problems

If you experience any problems with the delivery of your magazine, please contact customer services by email at spectator@servicehelpline.co.uk or call 01795 592886.

If your copy arrives damaged, we will replace it. If your copy does not arrive, we will replace it and/or credit the missing issue to your subscription.

UK copies are sent out first class each Thursday, and our expected delivery time for UK subscribers is 1-2 days. Please allow 5-7 working days for overseas delivery. If your copy is not arriving within these times, please contact us, as there may be a distribution problem. All delivery queries are forwarded to Royal Mail and our overseas agents as appropriate.

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Mailing Lists

The Spectator occasionally makes its list of subscriber names and addresses available to carefully screened charities, companies and associations that we think you would have an interest in. If you would prefer not to receive such mail, please contact customer services at spectator@servicehelpline.co.uk. If you ticked the opt-out data protection boxes when you first placed your subscription order your name will not be passed onto any other companies.

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Suspending – Holidays

You can suspend your subscription if you are away from home, and have it restarted when you return. Please contact customer services at least two weeks in advance, and let them know the dates between which you do not wish to receive the magazine. When you return, we’ll arrange for your subscription to restart. Alternatively, we can arrange a temporary change of address. We may make a small additional charge if a subscription paid at the UK rate is sent overseas for a significant period of time.

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Should you wish to cancel your subscription, please contact customer services by email at spectator@servicehelpline.co.uk or call 01795 592886. Any subscription cancellations will take effect at the end of the current term, a refund will not be given for any undelivered issues.

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Payment Security

All payments for subscription orders are taken securely. Please email spectator@servicehelpline.co.uk if you have any questions relating to payment security.

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The Spectator App for iPad iPhone, iPod Touch and Android devices

Print & Digital subscribers and Digital only subscribers can access all magazine content in the Spectator app using an Apple or Android device (including Amazon Kindle Fire tablets) without additional charges. First download the free ‘Spectator’ app from the App Store or Google Play. Once the app has downloaded, open it up and you will be presented with 3 options:

Subscribe: first month free
Purchase single editions for £3.99
Existing subscriber (with WEB ID)

If you are an existing subscriber, select the third option and enter your WEB ID in the space provided. You will then be able to download editions of The Spectator. The app will remember your WEB ID for future editions as long as your subscription remains active.

If your print subscription lapses, so does your digital access (but your device will retain access to previously downloaded editions).

If you are not currently a subscriber to the Spectator, you may purchase single editions for £3.99 each or take out a subscription and receive one month free.

If you require help with the app, please contact customer services at spectator@servicehelpline.co.uk

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The Spectator on Kindle (E-Readers)

Unfortunately Amazon does not currently offer publishers the ability to give free access to their existing magazine subscribers who use Kindle E-Readers (Kindle, Kindle Paperwhite, Kindle Voyage). If you wish to read The Spectator on one of these devices you will need to purchase a separate subscription directly through Amazon.

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Contact Us

Subscription Orders and Queries

Spectator Subscriptions
800 Guillat Avenue
Kent Science Park

Telephone: 01795 592886
Fax: 0844 856 0650
Email: spectator@servicehelpline.co.uk

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Letters for Publication

Do you have a comment/letter you would like to submit for publication? Email: letters@spectator.co.uk

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Contact the Editor

Any other comments about the magazine? Email: editor@spectator.co.uk

Write to us at
The Spectator
22 Old Queen Street

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